Our Refunds & Returns Policy

Thanks for shopping at South House Alpacas Limited. If you are not entirely satisfied with your purchase, we are here to help.

Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must:

– Be unused and in the same condition that you received it.
-Be in the original packaging.
-Have the receipt or proof of purchase.


Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you via email on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.

Contact Us
If you have any questions on how to return your item to us, contact us on 01386 830848 or email us at hello@southhouse.co.uk